NavionTruck Warranty: Full Coverage for Your Products
Real protection, easy management, and close support so you’re never stranded on the road.
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Standard Warranty: 3 Years
All NavionTruck products include 3 years warranty against manufacturing and operating defects.
Conditions
- Duration: 3 years from the purchase date.
- Coverage: manufacturing and operating defects not caused by misuse or negligence.
- Required documents: invoice/ticket/delivery note and the product’s serial number.
Exclusions
- Damage due to misuse, impacts, liquids, or lack of maintenance.
- Unauthorized repairs or tampering.
- Products without a serial number, altered or out of warranty period.
How to claim your warranty (3 years)
- Access the support portal: support.naviontruck.group/Home.
- Create a request under “Technical Service”.
- Attach your proof of purchase and serial number.
NavionTruck will handle repair and shipping based on applicable coverage.
Extended Warranty: Up to 5 Years
Extend your protection for 2 additional years, reaching a 5-year warranty, with the same conditions as the standard warranty and priority in repair times.
Conditions
- Total duration: 5 years from the purchase date.
- Activation: when purchasing the product or during the standard warranty (recommended as early as possible).
- Documentation: same as the standard warranty.
Payment and conditions
- Method: monthly subscription for 24 months.
- First payment: if purchased together with the product, it is charged at purchase.
- Subsequent payments: auto-charged on the same day each month.
- Subscription period: up to 1 month after the purchase of the new product.
- Cancellation for non-payment: if 60 days pass without payment, the additional coverage is void.
How to claim your extended warranty
The process is the same: visit support.naviontruck.group/Home and select “Technical Service”.
| Coverage | Standard (3 years) | Extended (5 years) |
|---|---|---|
| Manufacturing defects | Yes | Yes |
| Repair priority | — | Yes |
| Total duration | 3 years | 5 years |
| Payment | Included in product | 24-month subscription |
Additional Information
Before sending a product for repair, please:
- Make a backup of your personal data.
- Remove passwords or provide access in writing if requested.
- Pack the product properly to avoid damage during transport.
To purchase the extended warranty, check the product page for your country. If you have any questions, write to us and we’ll help you choose the best option for your operation.